Implementing a Workplace Mindfulness Campaign to Decrease Burnout Levels in Primary Care
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Authors
Dianne Roxborough
Issue Date
2025
Type
Thesis
Language
Keywords
Nursing
Alternative Title
Abstract
Burnout is a leading cause of employees’ poor job satisfaction and performance; while being a source of poor quality of care, influencing turnover, absenteeism, and low morale. An urban primary care clinic in California was experiencing high burnout levels and lacked an evidencebased strategy to support staff members. The purpose of this quality improvement project was to determine if the Palouse mindfulness-based stress reduction (MBSR) program would decrease burnout levels compared to standard practice among staff members of a primary care clinic located in urban California over eight weeks. Kurt Lewin’s Change Model framework served as the project's foundation, encouraging employees to change their behavior. The project determined that the Palouse mindfulness campaign decreased the burnout level of primary care employees. The median scores in each Maslach Burnout Index (MBI) tool subscale improved between the pre- and post-test. Hence, the implementation of Palouse Mindfulness Strategies may decrease the burnout level of employees, which will positively impact their job performance, increase job engagement, and drive high morale. The primary care will have efficient daily clinic operations with tenured and happy employees. By attaining and sustaining a healthcare system fiscal budget, the population needs access to care, and quality patient care is met.